Redesign Your Physical Location To Successfully Welcome Customers Back
To encourage customers to come back and usher in economic recovery, companies must plan to redesign their physical-location experiences to address customer fears of COVID-19 and their desire to...
View ArticleThe Best Is Yet To Come For Grocery E-Commerce In 2021
2020 was a banner year for grocery e-commerce as grocers swiftly responded to a massive pandemic-induced shift in consumer demand. But throughout the year, many grocers faced significant supply chain...
View ArticlePerson-To-Person Customer Experience Breaks Free From The Store
Even before the pandemic, organizations across industries have been grappling with how to manage customer experiences across physical and digital touchpoints. But the context of the 2020 pandemic...
View ArticlePost-Pandemic In-Store Shopping: Consumers Reconsider The Value Of The Store
Now that consumers have experienced the convenience of online purchasing, shoppers are rethinking the purpose of the in-store experience.
View ArticleSimplicity Underpins Future Payment Fabric And The Future Of Payments
The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.
View ArticleIf E-Commerce Keeps Growing, What Happens To Malls And Stores?
We recently discussed the future look of shopping centers and malls with one of the largest players in the commercial real estate world. Here are the major changes we expect to see.
View ArticleLuxury Brands’ Success Requires Digital Commerce And Hybrid Customer Experience
Luxury brands continue to grapple with their evolving digital go-to-market strategies in the face of ingrained traditions, placing a premium on the in-store customer experience. But it is not a case of...
View ArticlePredictions 2023: Bold Shifts In Retail Models Will Be The Salve For...
In 2023, retail models will need to adapt to tap into new sources of profitability, which will become more critical amid economic headwinds.
View ArticleCloud Powers Retail Through The Economic Slowdown
The retail industry was an early adopter of cloud and has continued to expand its use. Learn three key trends from our new report The State Of Cloud In Retail.
View ArticleNo, Amazon Isn’t Killing Just Walk Out But Rather “Pushing Hard” On It
In an effort to clear the air about Amazon's Just Walk Out solution, we went direct to an Amazon exec to get the details. Learn three key insights about the future of Amazon’s autonomous checkout...
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